Info

DELIVERY
Due to the current COVID-19 situation some parcels may take longer to arrive than expected. This is a matter out of our control given the current situation. So if you could bear the possibility of a delay in mind when ordering that would be most appreciated.
All items shipped to the UK should arrive within 3 - 5 working days. International destinations can expect an additional 10 working days.

RATES

1 - 2 Bow Ties ordered alone will be charged as follows: £1.99
Royal Mail First Class (UK) - £3.85
Orders over £35.00 - Free!

1 - 2 Bow Ties ordered alone will be charged as follows - £4.25
Royal Mail First Class (UK) - £7.00

Rest of the World
1 - 2 Bow Ties ordered alone will be charged as follows: £4.25
International Shipping - £12.99

INTERNATIONAL SHIPPING POLICY
Sometimes items will incur customs and duty charges by your home country, it is the responsibility of the customer to pay these if they wish to receive their items. Some items that are available in our store might be prohibited imports to your country and therefore will be caught by customs and destroyed, along with any other items you have ordered. It is your responsibility to check what items are restricted to import in to your country prior to order. No responsibility or compensation will be provided to items destroyed by customs in the event they are destroyed due to being prohibited.

RETURNS & REFUND POLICY
Our Returns & Refunds Policy lasts for 14 days from when you receive your order. In this time you are able to get a refund. Unfortunately due to possibility of our product(s) selling out, we will not be able to accept exchanges at this time. We recommend following the return policy for the return of your product and then purchasing your desired size and/or colour.

All items must be unworn and in the original condition as received with the packaging and the labels on. Items must be sent back in the original box as delivered to ensure no damages during transit. If your order is not sent back in this way then we may be unable to offer you a refund.

Please email us on thepawprintboutique@hotmail.com with your name, the order number and your request and we will respond with the return instructions. Please include a note with your name, order number & reason for return so we are able to reference this. Please also let us know when you have posted it back so we are aware.
We will not be liable for orders lost in the post. We recommend you return your item(s) via recorded service. Cost of postage for returns will not be covered by us. 
We aim to issue refunds within 7-10 business days from when the order has been received back.
    MODIFICATIONS TO THE SERVICE AND PRICES
    Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

    CHANGES TO THE WEBSITE
    There may be some updates or changes to this website in the future, in which we reserve the right to do so.

    COPYRIGHT
    All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text, logo and design of our website/marketing material across social media are and will remain the property of The Paw Print Boutique. 

    TERMS & CONDITIONS
    By either visiting this website and/or purchasing from this website then you agree to the following terms and conditions - 
    • You have measured your Dog and read the sizing chart for each product prior to purchasing - Due to products varying in size.
    • You have read and understood our Returns & Refund policy and understand.

    PRIVACY

    Order Information
    Order information is collected when you place an order through the website. This includes processing your payment information, arranging for shipping and providing you with invoices and / or ordering confirmations). We do this to communicate with you, screen out orders for potential risk or fraud and provide you with information or advertising relating to our products or services.

    Your Rights
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us by emailing thepawprintboutique@hotmail.com

    Data Retention
    When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

    OUR GUARANTEE

    The Paw Print Boutique products are made from high quality and durable materials, however they are not indestructible. We guarantee our items at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us.
    Please ensure that you inspect all items for wear prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.

    CONTACT US
    If you have any questions please email thepawprintboutique@hotmail.com